SHIPPING POLICY

Please note that orders are still being accepted by the website however, we are NOT processing ANY orders until we return from the Christmas holiday on 5th January 2022

FREE DELIVERY ON ALL ORDERS OVER £60 (MAINLAND UK ONLY)

Standard delivery - £3.95

Express delivery - £9.99

Delivery

  • We aim to dispatch your delivery within 3-7 working days

  • Small parcels will be sent with Royal Mail 

  • Large parcels (weighing over 2kg) will be sent with Parcelforce, DPD or Hermes (selected at our discretion)

  • Delivery costs to the Scottish Highlands/Islands & North Ireland are £14.95.

Any questions regarding delivery costs please email larraine@holywellhome.co.uk or use the contact us section of our website.

RETURN POLICY

You can return any unused product ordered up to 7 days from the day after delivery receipt of the products by contacting us in writing within the 7 working day period. We will refund any payment that you have already made upon receipt of the returned item within 14 days in its original packaging and condition.

If you return products by post, please ensure you package and label them properly so that they are not lost or damaged in transit. We recommend you insure the item and retain some proof of postage in the event that the products go missing, as products remain your responsibility and property until we receive them. The cost of returning any goods is the responsibility of the customer and this cost will not be reimbursed by us as part of the refund process.

All contact with Holywell Home should be made by email to larraine@holywellhome.co.uk stating your name, order number and contact information.

Refunds

If we acknowledge an order but, for some reason outside our control, we are unable to complete the transaction within 30 days then any payment made will be refunded immediately if you ask us to do so. Refunds due against returned goods will be paid as soon as the returned goods are received by us, subject to the goods being received in unused, in undamaged condition and in their original packaging.

 

Retention of Title

Whether or not delivery has been made, property in the goods does not pass from the company to the customer until full payment is received.

PAYMENT METHOD

Payment is accepted in pounds sterling by most major credit or debit cards as detailed on our web site at time of order.

Payment Security

All credit card payments made during online transactions are handled on our behalf by either WorldPay or PayPal’s secure payment gateways and utilise secure encryption. No credit card details are processed or stored at any time on the Holywell Home website.