We are committed to protecting and respecting your privacy. If you place an order, you will have given us your name, email address, home and delivery address and phone numbers. This information is the only way we can process your order and be able to notify you of your order’s status. We do not receive any of your debit/credit card details as this is processed through our payment partner (either WorldPay or PayPay, depending on how you paid for your order).
We will not bombard you with emails that you do not want. If you requested to be added to our mailing list, we will offer you what we hope to be a useful service. If however, you do not want to be contacted further let us know and we will remove you from our mailing list.
We do not exchange, sell or otherwise give away your email address or any other details to other companies without your expressed permission (except for shipping details – see below).
Who else receives your information?
We may have to disclose your contact and delivery information to our service suppliers to complete your order. These generally are the UK Royal Mail, Hermes or DPD for the delivery of your goods. These companies are not allowed to use this information for any purpose other than to complete the delivery of your order. They may not disclose this information to others, nor may they use it for any marketing purposes. When you give us your personal information you consent to this disclosure and allow us to make our service available to you.
Security is a major concern of customers who want to purchase online and it is a concern which we take extremely seriously.
No credit card or financial information is held or stored on any of our websites or webservers. Your credit card details are transmitted to WorldPay or PayPal, our merchant card providers, using secure encryption technology during the checkout phase of the transaction. WorldPay/PayPal authorises the transaction and debits your account/credit card via your credit card provider. Neither WorldPay or PayPal return any credit ratings, scoring or other financial information to us in any form.
Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by Holywell Home adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
You may request that Holywell Home delete all personal data that we hold on you at any time by requesting this in writing.